As an independent broker we have the flexibility to provide a tailored service to each client. We understand no two property companies or managing agents are the same and a one size fits all approach is not conducive for the most efficient service. Regardless of premium, each client is allocated a selected team with a single point of contact. The team is able to assist with all property insurance matters including ancillary policies such as Engineering, Professional Indemnity and Directors and Officers cover.
Our experience and expertise results in a willingness of insurers to work with us, allowing St Giles to provide an efficient, economic and market leading service.
We are involved throughout the life cycle of insurance from inception to expiry. Consequently, our clients are provided with a dedicated claim handler who ensures the swift resolution of all claims and, in conjunction with your broker, explores risk mitigation options.
Typically administered by the building insurer but provided by Pool Re, terrorism can be covered with, however, the following exclusions:
Alternative options to Pool Re are available through Lloyds of London where a standalone policy is created. Exclusions vary but typically acts of chemical, biological, radiological or nuclear terrorist incidents are excluded.
Our Directors and Officers offering operates on a ‘one company, one policy’ basis meaning if a property has two companies (e.g. a freehold company and a management company) two policies are required
We provide unique cover features including our Limit of Indemnity is provided on an any one claim basis as opposed to the industry standard of once the allocated limit is reached, no further cover is available for the remainder of the policy term. Additionally, we provide cover to defend Directors and Officers taken to a Leasehold Valuation Tribunal.
The St Giles offering has a common renewal date of 15th May, therefore, policies incepting on any other date will be charged on pro-rata basis and annually thereafter. This helps maintain the most competitive premiums.
We are able to source competitive policies from institutional insurers.
With St Giles you will be appointed a claim handler who will assist in the preparation of information submitted to the insurer and/or loss adjuster. We will continually monitor and review the claim so that any disruption caused by the incident is minimised.
On becoming aware of the claim contact us so that we can guide you through the process.
In the event of a claim outside of office hours and you would like to raise a claim with insurers please note the following out of hours insurer numbers:
AXA: 0330 024 5346
Aviva: 0800 015 1498
Covea: 0330 024 2607
RSA: 0345 300 4006
Zurich: 0800 0280337
QBE: 0800 389 1708
Allianz: 0345 604 9824
NIG: 01732 520 270
Please quote your policy number when calling and please advise us of the submitted claim in order to assist.