Claims

Should a claim need to be made we will assist you to ensure its swift resolution.

With St Giles you will be appointed a claim handler who will assist in the preparation of information submitted to the insurer and/or loss adjuster. We will continually monitor and review the claim so that any disruption caused by the incident is minimised.

Consistent with our approach to responsibility we avoid the standard industry method where brokers outsource claims to third parties or call centres. We use our own claims department staffed by our experts to represent you.

On becoming aware of the claim, Contact Us so that we can guide you through the process.

Out of Hours

In the event of a claim outside of office hours and you would like to raise a claim with insurers, please note the following out of hours insurer numbers:

AXA: 0330 024 5346

Aviva: 0800 015 1498

Covea: 0330 024 2607

RSA: 0345 300 4006

Zurich: 0800 0280337

QBE: 0800 389 1708

Allianz: 03456049824

NIG: 01732520270

Please quote your policy number when calling and please advise us of the submitted claim in order to assist.

Benjamin Kaye

Director

Telephone: 0207 629 3176

DDI: 0207 297 4467

Office: London

Ben joined St Giles as a Broker after graduating from Nottingham University. Since then he has enjoyed a wide exposure to the property insurance market. Ben specialises in the placement of residential and commercial risks, primarily for managing agents, but also with property owners and developers.

Andy Coulston

Managing Director

Telephone: 0207 629 3176

DDI: 0207 529 4202

Office: London

Andy has been involved in the property insurance sector for over 25 years, starting as an Underwriter and enjoying a spell in Claims before moving to St Giles.

Although responsible for the department, Andy’s primary function remains advising clients on all matters of placing and servicing property insurance risks.